Professional History

• Operations Manager

  Gladserv Ltd

  August 2007 — Now

  Liaising with Clients on Domain Transfers
  Domain Management
  Management of Support Queues for Domain and Windows Support Clients
  Support Account Creation and Management
  Content Management system template design
  Windows Desktop Support
  Basic Asterisk VOIP Management
  SNOM VOIP Phone support

• Network Manager

  Interactyx Ltd

  May 2007 — August 2007

  Managed the physical network Infrastructure of the company.
  Maintained Data Services with in the company
  Planned and Partially Implemented New Infrastructure
  Liaised with vendors to implement services

• IT Support Engineer

  Sparrows Offshore Services

  December 2002 — May 2007

  • Managed and coordinated Windows XP rollout
  • Documented and controlled general computing assets and software licencing
  • Managed the patching and backup of servers
  • Investigated and resolved network performance issues.
  • Liaised with the US branch of the company and with external service providers.
  • Set-up new users and mailboxes in Active Directory
  • Provided general user support throughout the business
  • Designed various templates to complement the corporate image
  • Built and maintained existing hardware builds, Set up various Vendor hardwar e according to standard company setup.
  • Managed the Sophos Antivirus Rollout, at main site and remote sites. Remotely managed the Sophos updates from the main site. Monitored spam rules and updates on the mail server.
  • Deputised for the Manager of IT within the Company, including on call duties.
  • Responsible for IT management & support within Eurasia, South America and Africa in the absence of the IT Manager

• IT Support Engineer

  CHC Scotia

  November 2002 — December 2002

  • Provided general software and hardware support to the company whilst on the helpdesk.
  • 1st point of contact for the customer.
  • Provision of services to multiple sites within the airport.

• IT Support Rollout Engineer

  Baker Hughes Business Services

  August 2002 — November 2002

  • Rolled out upgraded windows 2000 machines to users.
  • Backed up user data and settings.
  • Loaded on the default common desktop image
  • Configured the machine for the user
  • Installed Applications and final configuration before delivery to user.

• Rollout Analyst

  Conoco UK Limited

  May 2001 — September 2001

  Windows 2000 Upgrade Project
  • Gathered information for Rollout through user interviews conducted in person or for Offshore client installations over the phone utilising Proxy master
  • Arranged user Interviews
  • Used the information gathered for Application use analysis to check licensing
  • Project Coordination, Data input

• Industrial Placement

  Conoco UK LTD

  August 1999 — August 2000

  NT & Messaging Group
  • Prepared installs for automated Application distribution
  • Documented application script procedure
  • Prepared Antivirus distribution scripts for update of Antivirus
  • Provided 3rd line application support
  • Arranged testing for each application install
  • Provided notifications to the users for updates to applications
  • Provided support for the Livelink Document Management Project

  Information Services Bureau
  • Coordinated “Livelink” document management project
  • Coordinated Subscriptions of various trade publications for the company
  • Carried out general Web Maintenance utilising Frontpage
  • Provided general Information Retrieval services for the company
  • Developed Training Documentation for the Livelink Project
  • Managed users of the Livelink System